Delivery & Return Policy - Moglow Skincare International

Orders placed on Monday to Sunday before 1:00 PM WAT will begin processing within 24 hours of the following business days.

All orders will ship within 24 hours once processing is complete, pending availability and credit card verification.

CONTACT CUSTOMER SUPPORT

If you have any questions or want to check your order status, please contact us at customercare@moglowskincare.com

SHIPPING

Shipping within Abuja- Same day delivery for orders placed before 1:00pm within Abuja. Estimated delivery time is within 24 business hours.

Shipping outside Abuja- All orders outside Abuja will be processed within 24 business hours. Estimated delivery time is within 1-3 working days, depending on the location.

International shipping will be processed within 24 business hours.

Orders are subject to verification and acceptance before shipping.

INTERNATIONAL SHIPPING: CUSTOMS, DUTIES, TARIFFS, TAXES AND VALUE ADDED TAX (VAT)

All duties and taxes are unpaid.

The amounts are typically determined based on a combination of factors that may include:

The merchandise’s country of origin or manufacture
The merchandise classification, using a system adopted by the countries that we ship to
VAT rates are set by the country to which the order is shipping

Please Note:

INTERNATIONAL SHIPPING OPTIONS

For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your need.

Please Note: Shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart. We use the following methods to ship internationally:

International Shipping Method

DHL – EXPRESS – Duty & Tax Unpaid

Ship Method Details

Delivery usually within 2-5 business days. You pay guaranteed landed cost at checkout; no additional fees are due upon delivery. Package is traceable and your shipping confirmation will include tracking information. Local carriers will do the final delivery. Cost based on size, weight, etc. Orders are insured for the full value of the shipment.

Transit Times

Delivery usually within 2-5 business days.

RETURNS & EXCHANGES

International: We cannot offer product exchanges on orders shipped internationally. Orders shipped internationally cannot be returned to our stores. Please contact us if you have any issues with any of our products.

Domestic: Products can be exchanged within the first 24hours upon receipt. Moglow skincare International will not be responsible for the delivery cost incurred for return.

Kindly contact our customer care at customercare@moglowskincare.com for other Terms and Conditions for Exchange.

TRACKING YOUR PACKAGE

Please allow 48 hours from the time you receive your tracking number for it to populate before calling in to inquire.

REFUND Policy

Money Back Grantee on all orders